Transition of E-service Quality Dimensions from Diverse Business Setttings to E-Learning : A Review From Learners Perspective
Publication details: New Delhi Associated Management (P) Ltd July 2022Description: Vol 52 Issue No 7 July 2022 Pg 8-23Subject(s): In: Indian Journal of MarketingSummary: The purpose of this article was to review the existing literature on dimensions of electronic service quality with a focus on the E-learning context. The study aimed to establish the dimensions of e-learning service quality applicable to e- learning in developing countries from the learner's perspective. The research learner's perspective. The research implication is that it will help to evaluate online service quality in the virtual learning environment. this study will benefit academic, researchers, application developers, educators and policymakers.| Item type | Current library | Status | Barcode | |
|---|---|---|---|---|
| Article | St. Francis Institute of Management and Research | Available | AR0981 |
The purpose of this article was to review the existing literature on dimensions of electronic service quality with a focus on the E-learning context. The study aimed to establish the dimensions of e-learning service quality applicable to e- learning in developing countries from the learner's perspective. The research learner's perspective. The research implication is that it will help to evaluate online service quality in the virtual learning environment. this study will benefit academic, researchers, application developers, educators and policymakers.
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