Virtually Yours
Series: . 1 ; 17Publication details: 2018-04-03Description: 53Subject(s): In: Smart ManagerSummary: "Eva, the Chatbot built for HDFC Bank, addressed 2.7 million customer queries in a span of six months in 2017. According to Senseforth AI Research, over 5.3 lakh unique visitors on th bank website had 1.2 million conversations. Chatbots have long been deployed in customer engagement initiatives successfully. Now, HR too is adopting the technology to improve employee experience."| Item type | Current library | Status | Barcode | |
|---|---|---|---|---|
| Article | St. Francis Institute of Management and Research | Available | AR0689 | |
| Article | St. Francis Institute of Management and Research | Available | AR0670 |
"Eva, the Chatbot built for HDFC Bank, addressed 2.7 million customer queries in a span of six months in 2017. According to Senseforth AI Research, over 5.3 lakh unique visitors on th bank website had 1.2 million conversations. Chatbots have long been deployed in customer engagement initiatives successfully. Now, HR too is adopting the technology to improve employee experience."
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