Virtually Yours
Prashant John
Virtually Yours - 2018-04-03 - 53 - 1 17 .
"Eva, the Chatbot built for HDFC Bank, addressed 2.7 million customer queries in a span of six months in 2017. According to Senseforth AI Research, over 5.3 lakh unique visitors on th bank website had 1.2 million conversations. Chatbots have long been deployed in customer engagement initiatives successfully. Now, HR too is adopting the technology to improve employee experience."
Human Resource Management
Customer Engagement
Data transformation
Streamlining Business Processes
Chatbot
Virtually Yours - 2018-04-03 - 53 - 1 17 .
"Eva, the Chatbot built for HDFC Bank, addressed 2.7 million customer queries in a span of six months in 2017. According to Senseforth AI Research, over 5.3 lakh unique visitors on th bank website had 1.2 million conversations. Chatbots have long been deployed in customer engagement initiatives successfully. Now, HR too is adopting the technology to improve employee experience."
Human Resource Management
Customer Engagement
Data transformation
Streamlining Business Processes
Chatbot