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| 008 | 210122s9999 xx 000 0 und d | ||
| 020 | _a9789332587687 | ||
| 100 | _aWirtz Jochen | ||
| 250 | _a8th Ed. | ||
| 530 | _d2018-10-25 | ||
| 650 | _aServices Marketing | ||
| 654 | _a customer Relationships | ||
| 654 | _a Markets | ||
| 654 | _a Service Excellence | ||
| 654 | _aCustomer Interface | ||
| 942 | _cBK | ||
| 245 | _aServices Marketing | ||
| 260 |
_aPearson Education _b"McGraw-Hill Education India Pvt Ltd, New Delhi" _c2018 |
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_a658.8 _bWIR/LOV |
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| 300 | _a817 | ||
| 546 | _aENGLISH | ||
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_aChatterjee Jayanta _aLovelock Christopher |
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_c33972 _d33972 |
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