000 00328nam a2200133Ia 4500
008 210122s9999 xx 000 0 und d
020 _a0750632097
100 _aOakland John S
942 _cBK
245 _aTotal Organisational Excellence
260 _bButterworth-Heinemann
_c1999
082 _a658.4
_bOAK
546 _aENGLISH
999 _c33061
_d33061