000 00322nam a2200133Ia 4500
008 210122s9999 xx 000 0 und d
020 _a0071352104
100 _aThompson Harvey
942 _cBK
245 _aThe Customer Centered Enterprise
260 _bMcGraw-Hill
_c2000
082 _a658.812
_bTHO
546 _aENGLISH
999 _c33037
_d33037