| 000 | 00386nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210122s9999 xx 000 0 und d | ||
| 020 | _a0070530424 | ||
| 100 | _aZeithaml Valarie A | ||
| 250 | _a3rd Ed. | ||
| 942 | _cBK | ||
| 245 | _aServices Marketing | ||
| 260 |
_b"Tata McGraw-Hill, New Delhi" _c2003 |
||
| 082 |
_a658.8 _bZEI/BIT |
||
| 546 | _aENGLISH | ||
| 700 | _aBitner Mary Jo | ||
| 999 |
_c32778 _d32778 |
||