000 00331nam a2200133Ia 4500
008 210122s9999 xx 000 0 und d
020 _a0340781742
100 _aChapman Jacqueline
942 _cBK
245 _aSuccessful Help Desk Management
260 _bHodder & Stoughton
_c2000
082 _a658.812
_bCHA
546 _aENGLISH
999 _c32758
_d32758