000 00335nam a2200133Ia 4500
008 210122s9999 xx 000 0 und d
020 _a9780749465308
100 _aCook Sarah
942 _cBK
245 _aComplaint Management Excellence
260 _b"Kogan Page Ltd, New Delhi"
_c2012
082 _a658.812
_bCOO
546 _aENGLISH
999 _c29849
_d29849