| 000 | 00399nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210122s9999 xx 000 0 und d | ||
| 020 | _a0230634869 | ||
| 100 | _aD'Ausilio R | ||
| 942 | _cBK | ||
| 245 | _aCustomer Service And The Human Experience | ||
| 260 |
_b"Macmillan India Ltd, New Delhi" _c2008 |
||
| 082 |
_a658.812 _bDAU/ANT |
||
| 300 | _a171 | ||
| 546 | _aENGLISH | ||
| 700 | _aAnton Jon | ||
| 999 |
_c28366 _d28366 |
||