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| 008 | 210122s9999 xx 000 0 und d | ||
| 020 | _a8176931292 | ||
| 100 | _aNash Susan | ||
| 250 | _a1st Ed. | ||
| 942 | _cBK | ||
| 245 | _aDelighting Your Customers | ||
| 260 |
_b"Bpi (India) Pvt.Ltd, New Delhi" _c2003 |
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| 082 |
_a658.812 _bNAS/NAS |
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| 300 | _a160 | ||
| 546 | _aENGLISH | ||
| 700 | _aNash Derek | ||
| 999 |
_c27323 _d27323 |
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