000 00519nam a2200205Ia 4500
008 210122s9999 xx 000 0 und d
020 _a9780750663632
100 _aKamin Maxine
530 _d2017-11-21
650 _aMarketing
654 _aAssessing The Organizational Need
654 _aThe Fantastic Service Equation
654 _aWhy Customer Service
942 _cBK
245 _aCustomer Service Training
260 _bPergamon
_c2006
082 _a358.812
_bKAM
300 _a204
546 _aENGLISH
999 _c27202
_d27202