000 00335nam a2200133Ia 4500
008 210122s9999 xx 000 0 und d
020 _a8172247966
100 _aDickinson Brian
942 _cBK
245 _aCreating Customer Focused Organizations
260 _bJaico Publishing
_c1999
082 _a658.8342
_bDIC
546 _aENGLISH
999 _c27090
_d27090