000 00340nam a2200133Ia 4500
008 210122s9999 xx 000 0 und d
020 _a8172248245
100 _aBernard Katz
942 _cBK
245 _aHow to turn Customer Service Into Cutomer Sales
260 _bJaico Publishing
_c2000
082 _a658.8342
_bBER
546 _aENGLISH
999 _c26590
_d26590