000 00330nam a2200133Ia 4500
008 210122s9999 xx 000 0 und d
020 _a0130671673
100 _aOsenton Tom
942 _cBK
245 _aCustomer Share Marketing
260 _bFinancial Times - Prentice Hall
_c2002
082 _a658.812
_bOSE
546 _aENGLISH
999 _c26177
_d26177