000 00355nam a2200145Ia 4500
008 210122s9999 xx 000 0 und d
020 _a8189410083
100 _aIcmar
942 _cBK
245 _aCase Studies In Customer Relationship Management
260 _b"ICFAI, Hyderabad"
_c2005
082 _a658.812
_bICM
300 _a122
546 _aENGLISH
999 _c26168
_d26168