| 000 | 00360nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 210122s9999 xx 000 0 und d | ||
| 020 | _a0470848898 | ||
| 100 | _aMckean John | ||
| 942 | _cBK | ||
| 245 | _aCustomers Are People The Human Touch | ||
| 260 |
_b"John Wiley & Sons, New York" _c2002 |
||
| 082 |
_a658.812 _bMCK |
||
| 300 | _a313 | ||
| 546 | _aENGLISH | ||
| 999 |
_c25074 _d25074 |
||