000 00410nam a2200121Ia 4500
942 _cPR
100 _aD'sa Raphael
245 _aCostumer Service Index Facility Utilization Index And Infrastructure And Cleanliness Index Of 15 Ghar Outlets And Customer Service Incex Tool
260 _bSt. Francis Institute of Management and Research, Mumbai
_c2004
300 _a86
546 _aENGLISH
700 _aKulkarni S
999 _c11391
_d11391