000 00333nam a2200121Ia 4500
942 _cPR
100 _aShanghvi Nachiket H, Thomas Jacob
245 _aCustomer Engageent-the New Retail Mantra
260 _bSt. Francis Institute of Management and Research, Mumbai
_c2008
300 _a56
546 _aENGLISH
700 _aMathew Thomas
999 _c11331
_d11331