000 00320nam a2200133Ia 4500
942 _cPR
650 _aOPS
100 _aDsouza Glenn
245 _aDimension of Quality Research
260 _bSt. Francis Institute of Management and Research, Mumbai
_c2011
300 _a54
546 _aENGLISH
700 _aSinimole K R
999 _c10897
_d10897