Improving Customer Satisfaction Loyalty And Profit (Record no. 27095)

MARC details
000 -LEADER
fixed length control field 00409nam a2200157Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210122s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0787953105
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number JOH/GUS
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Johnson Michael Dalton
250 ## - EDITION STATEMENT
Edition statement 1st Ed.
245 ## - TITLE STATEMENT
Title Improving Customer Satisfaction Loyalty And Profit
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc. Jossey-bass
Date of publication, distribution, etc. 2000
546 ## - LANGUAGE NOTE
Language note ENGLISH
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Gustafsson Anders
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Home library Current library Date acquired Source of acquisition Cost, normal purchase price Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type Public note
        MMS St. Francis Institute of Management and Research St. Francis Institute of Management and Research 09/18/2002 SFIMAR 195.00 658.812 JOH/GUS 01262 01/22/2021 195.00 01/22/2021 Book Location H 7.4