000 00441nam a2200145Ia 4500
942 _cPR
650 _aFIN
100 _aDcunha Cleopatra
245 _aApplication of The Servqual Model In Measuring Service Quality In Banks & Studying Its Impact On Profitability
260 _bSt. Francis Institute of Management and Research, Mumbai
_c2012
082 _aWIN/2012/FIN/PR1459
300 _a35
546 _aENGLISH
700 _aPeswani Shilpa
999 _c9411
_d9411