000 00307nam a2200121Ia 4500
942 _cPR
100 _aD'mollo Lieben
245 _aCustomer Service Management In Retail
260 _bSt. Francis Institute of Management and Research, Mumbai
_c2008
300 _a71
546 _aENGLISH
700 _aSanches E.J
999 _c9130
_d9130