000 00311nam a2200121Ia 4500
942 _cPR
100 _aChacko Pinto
245 _aEmpowerment sales personal for customer service
260 _bSt Francis Institute of Management and Research, Mumbai
_c2013
300 _a38
546 _aENGLISH
700 _aRamesh G
999 _c8334
_d8334