| 000 | 00635 a2200205 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20230630175431.0 | ||
| 008 | 230630b |||||||| |||| 00| 0 eng d | ||
| 020 | _a978-93-5316-077-7 | ||
| 040 | _dSFIMAR | ||
| 082 |
_a658.8 _bZEI/BIT |
||
| 100 |
_aValrie A Zeithaml _92772 |
||
| 245 | _aServices Marketing | ||
| 250 | _a2019 | ||
| 260 |
_bMc Graw Hill India _aChennai _c2019 |
||
| 300 | _a582 Paperback | ||
| 630 |
_aServices Marketing _92799 |
||
| 654 |
_aUnderstanding Customer Requirements _aManaging Service Promises _aService and Bottom Line _aAligning Service Design and Standards |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c38361 _d38361 |
||