| 000 | 00544nam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 230410b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9780070700994 | ||
| 100 |
_aZeithaml Valarie A. _92333 |
||
| 245 |
_aServices Marketing _bIntegrating Customer Focus Across the Firm |
||
| 250 | _a5th Ed. | ||
| 260 |
_aNew Delhi _bTata McGraw Hill Education Pvt. Ltd. _c2011 |
||
| 300 |
_a763 _bPaperback |
||
| 650 |
_aServices Marketing _92334 |
||
| 700 |
_aBitner Mary Jo _aGremler Dwayne D. _aPandit Ajay _92335 |
||
| 942 | _cBK | ||
| 999 |
_c38111 _d38111 |
||