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100			_aMeha Joshi _91408
245			_aExploring the Nexus Among Internet Banking Service Quality, Customer Satisfaction, Age and Gender _bA Developing Country Perspective During Covid 19
260			_aNew Delhi _bAssociated Management Consultants (P) Ltd _c2022
300			_aVol 52 Issue :09 , September 2022 Pg. 08-25
520			_aThis research explored the moderation effect of age and gender in the relationship between online banking service quality and customer satisfaction during Covid-19. The study used explanatory and accurate novel methods to study the relationship between online banking service quality and customer satisfaction in the Indian banking industry. Structural equation modelling was used for testing the relationship. The study’s novelty lies in finding the critical determinant of customer satisfaction in Online banking during Covid 19 and explaining the moderation effect of age and Gender significantly moderated the relationship between competence and customer satisfaction
650			_aInternet Banking _91409
654			_aService quality
654			_aCustomer Satisfaction
654			_aOnline Banking
700			_aRicha Dabas _91410
773			_tIndian Journal of Marketing
942			_cAR
999			_c37528 _d37528