000 00889nam a2200205Ia 4500
008 210223s9999 xx 00 und d
100 _aPrashant John
_9130
520 _a"Eva, the Chatbot built for HDFC Bank, addressed 2.7 million customer queries in a span of six months in 2017. According to Senseforth AI Research, over 5.3 lakh unique visitors on th bank website had 1.2 million conversations. Chatbots have long been deployed in customer engagement initiatives successfully. Now, HR too is adopting the technology to improve employee experience."
650 _aHuman Resource Management
_9131
654 _a Customer Engagement
654 _a Data transformation
654 _a Streamlining Business Processes
654 _aChatbot
773 _tSmart Manager
942 _cAR
245 _aVirtually Yours
260 _c2018-04-03
300 _a53
440 _p1
_v17
_9132
999 _c35833
_d35833