000			00331nam a2200145Ia 4500
008			210122s9999 xx 000 0 und d
020			_a8178085682
100			_aDyche Jill
250			_a2nd Ed.
942			_cBK
245			_aThe Crm Handbook
260			_bPearson Education _c2002
082			_a658.812 _bDYC
546			_aENGLISH
999			_c34581 _d34581