| 000 | 00359nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 210122s9999 xx 000 0 und d | ||
| 020 | _a0070435561 | ||
| 100 | _aZeithaml Valarie A | ||
| 942 | _cBK | ||
| 245 | _aService Marketing | ||
| 260 |
_bTata McGraw-Hill Publishing _c2001 |
||
| 082 |
_a658.8342 _bZEI/BIT |
||
| 546 | _aENGLISH | ||
| 700 | _aBitner Mary | ||
| 999 |
_c33623 _d33623 |
||