| 000 | 00676nam a2200253Ia 4500 | ||
|---|---|---|---|
| 008 | 210122s9999 xx 000 0 und d | ||
| 020 | _a9789353160777 | ||
| 100 | _aZeithaml Valarie A | ||
| 530 | _d2019-11-02 | ||
| 650 | _aServices Marketing | ||
| 654 | _a Customer Defined Services | ||
| 654 | _a Customer Perception | ||
| 654 | _a Physical Evidence | ||
| 654 | _a Service Innovation | ||
| 654 | _a Servicescape | ||
| 654 | _aServices Marketing | ||
| 942 | _cBK | ||
| 245 | _aServices Marketing | ||
| 260 |
_bMcGraw-Hill _c2018 |
||
| 082 |
_a658.8 _bZEI/BIT |
||
| 300 | _a582 | ||
| 546 | _aENGLISH | ||
| 700 |
_aBitner Mary Jo _aGremler Dwayne D _aPandit Ajay |
||
| 999 |
_c32035 _d32035 |
||