| 000 | 00369nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 210122s9999 xx 000 0 und d | ||
| 020 | _a8187233478 | ||
| 100 | _aCartwright Roger | ||
| 942 | _cBK | ||
| 245 | _aThe HB for Managing Customer Satisfaction | ||
| 260 |
_bInfinity Books _c2001 |
||
| 082 |
_a658.8342 _bCAR/GRE |
||
| 546 | _aENGLISH | ||
| 700 | _aGreen George | ||
| 999 |
_c31768 _d31768 |
||