000 00329nam a2200133Ia 4500
008 210122s9999 xx 000 0 und d
020 _a9780749442415
100 _aNewell Frederick
942 _cBK
245 _aWhy CRM Doesnt Work
260 _b"Kogan Page Ltd, New Delhi"
_c2004
082 _a658.812
_bNEW
546 _aENGLISH
999 _c31158
_d31158