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| 008 | 210122s9999 xx 000 0 und d | ||
| 020 | _a0070601003 | ||
| 100 | _aBacal Robert | ||
| 942 | _cBK | ||
| 245 | _aPrefect Phrases For Customer Service | ||
| 260 |
_b"Tata McGraw-Hill, New Delhi" _c2005 |
||
| 082 |
_a658.812 _bBAC |
||
| 300 | _a222 | ||
| 546 | _aENGLISH | ||
| 999 |
_c31143 _d31143 |
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