| 000 | 00394nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210122s9999 xx 000 0 und d | ||
| 020 | _a8176495972 | ||
| 100 | _aGerson Richard F | ||
| 250 | _a1st Ed. | ||
| 942 | _cBK | ||
| 245 | _aMeasuring Customer Satisfaction | ||
| 260 |
_b"Viva Books Private Limited, New Delhi" _c2004 |
||
| 082 |
_a658.834 _bGER |
||
| 300 | _a112 | ||
| 546 | _aENGLISH | ||
| 999 |
_c30946 _d30946 |
||