000 00392nam a2200157Ia 4500
008 210122s9999 xx 000 0 und d
020 _a8174463216
100 _aVenkata Ratnam C S
942 _cBK
245 _aCustomer Relationship Management
260 _b"Excel Books, New Delhi"
_c2003
082 _a658.812
_bVEN/SOM
300 _a368
546 _aENGLISH
700 _aSomayajulu G
999 _c29385
_d29385