000
00318nam a2200133Ia 4500
008
210122s9999 xx 000 0 und d
020
_a
8172249667
100
_a
Payne Roger
942
_c
BK
245
_a
Delivering Customer Service
260
_b
Jaico Publishing
_c
2002
082
_a
658.812
_b
PAY
546
_a
ENGLISH
999
_c
29074
_d
29074