000 00322nam a2200133Ia 4500
008 210122s9999 xx 000 0 und d
020 _a1841122130
100 _aCunningham Michael
942 _cBK
245 _aCustomer Relationship Management
260 _bCapstone
_c2002
082 _a658.812
_bCUN
546 _aENGLISH
999 _c29064
_d29064