000 | 00324nam a2200133Ia 4500 | ||
---|---|---|---|
008 | 210122s9999 xx 000 0 und d | ||
020 | _a0470848537 | ||
100 | _aFaulkner Mike | ||
942 | _cBK | ||
245 | _aCustomer Management Excellence | ||
260 |
_bJohn Wiley & Sons _c2003 |
||
082 |
_a658.812 _bFAU |
||
546 | _aENGLISH | ||
999 |
_c28827 _d28827 |