000 | 00404nam a2200157Ia 4500 | ||
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008 | 210122s9999 xx 000 0 und d | ||
020 | _a8179924424 | ||
100 | _aFeinberg Richard | ||
942 | _cBK | ||
245 | _aCases In Call Center Management | ||
260 |
_b"Jaico Publishing, Mumbai" _c2006 |
||
082 |
_a384 _bFEI/RUY |
||
300 | _a356 | ||
546 | _aENGLISH | ||
700 |
_aBennington Lynne _aRuyter Ko De |
||
999 |
_c28499 _d28499 |