000 00335nam a2200133Ia 4500
008 210122s9999 xx 000 0 und d
020 _a8176493600
100 _aPhelps Graham Roberts
942 _cBK
245 _aCustomer Relationship Management
260 _bViva Books Pvt Ltd
_c2003
082 _a658.812
_bPHE
546 _aENGLISH
999 _c28151
_d28151