000			00318nam a2200133Ia 4500
008			210122s9999 xx 000 0 und d
020			_a8174462554
100			_aExcel
942			_cBK
245			_aEffective Call Center Training Soft Skills
260			_bExcel Books _c2001
082			_a384 _bEXC
546			_aENGLISH
999			_c27733 _d27733