000 00618nam a2200229Ia 4500
008 210122s9999 xx 000 0 und d
020 _a9788177226225
100 _aKumar Alok
530 _d2016-07-30
650 _aCustomer Relationship Management
654 _a Cases
654 _a Consumer Research
654 _a Technology and Customer Relationship
654 _aCRM Measurements
942 _cBK
245 _aCustomer Relationship Management
260 _aNew Delhi
_bBiztantra
_c2015
082 _a658.812
_bKUM/SIN
300 _a350
546 _aENGLISH
700 _aSharma Rakesh
_aSinha Chhabi
999 _c27476
_d27476