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| 008 | 210122s9999 xx 000 0 und d | ||
| 020 | _a9780814405680 | ||
| 100 | _aHooks Ivy F | ||
| 942 | _cBK | ||
| 245 | _aCustomer-Centered Products | ||
| 260 |
_b"American Management Association, New York" _c2001 |
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| 082 |
_a658.575 _bHOO/FAR |
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| 300 | _a272 | ||
| 546 | _aENGLISH | ||
| 700 | _aFarry Kristin A | ||
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_c27451 _d27451 |
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