000 00359nam a2200145Ia 4500
008 210122s9999 xx 000 0 und d
020 _a0789506947
100 _aHeizer Jay
942 _cBK
245 _aCases In Total Quality Management
260 _bThomson South Western
_c1998
082 _a658.562
_bHEI/NAT
546 _aENGLISH
700 _aNathan Jay
999 _c26610
_d26610