| 000 | 00366nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 210122s9999 xx 000 0 und d | ||
| 020 | _a8175542055 | ||
| 100 | _aCook Sarah | ||
| 250 | _a4th Ed. | ||
| 942 | _cBK | ||
| 245 | _aCustomer Care Excellence | ||
| 260 |
_b"Kogan Page, New Delhi" _c2004 |
||
| 082 |
_a658.8342 _bCOO |
||
| 300 | _a248 | ||
| 546 | _aENGLISH | ||
| 999 |
_c26561 _d26561 |
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