000 00289nam a2200121Ia 4500
008 210122s9999 xx 000 0 und d
100 _aConfluense
942 _cBK
245 _aIndian Call Center Industry Handbook
260 _bConfluense
_c2002
082 _a5.2
_bCON
546 _aENGLISH
999 _c26208
_d26208