| 000 | 00344nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 210122s9999 xx 000 0 und d | ||
| 020 | _a8175441305 | ||
| 100 | _aVavra Terry | ||
| 942 | _cBK | ||
| 245 | _aImproving Your Measurement Of Customer Satisfaction | ||
| 260 |
_bWheeler Publishing _c1998 |
||
| 082 |
_a658.812 _bVAV |
||
| 546 | _aENGLISH | ||
| 999 |
_c26133 _d26133 |
||