000 00307nam a2200133Ia 4500
008 210122s9999 xx 000 0 und d
020 _a0470848898
100 _aMckean John
942 _cBK
245 _aCustomers Are The People
260 _bJohn Wiley
_c2002
082 _a658.8
_bMCK
546 _aENGLISH
999 _c25708
_d25708