000 00403nam a2200157Ia 4500
008 210122s9999 xx 000 0 und d
100 _aFjermestad Jerry
250 _aUS Ed.
942 _cBK
245 _aElectronic Customer Relationship Management
260 _b"Prentice-hall, New Delhi"
_c2006
082 _a658.812
_bFJE/ROM
300 _a210
546 _aENGLISH
700 _aRomano Nicholas C
999 _c25436
_d25436